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SERVICE AND WARRANTY

WARRANTY TO ORIGINAL PURCHASER:

All Magnatone amplifiers are warranted to the original purchaser to be free of defects in materials and workmanship for three years from the date of purchase from an authorized Magnatone dealer, provided that the original purchaser registers their product through our website, magnatoneusa.com and uploads a copy of the sales receipt within thirty days of purchase. Product Registration may be found under the Support tab on our homepage.

 

This Warranty shall apply provided that:

 

  • Problems are not the result of normal wear, misuse, abuse, user error, shipping damage, tampering, circuit modification, improper voltage, improper tube installation (incorrect orientation of tubes can damage the amp), spilled beverages, or attempt to repair by purchaser or a non-authorized service center; any of these will void the warranty.

  •  The amplifier is shipped to an authorized Magnatone Service Center in the original packing materials, or materials of equal quality, with freight paid by the purchaser. (Note: If the amplifier fails within the first thirty days of use, shipping will be reimbursed to the purchaser by Magnatone, less any transaction fees incurred by the purchaser). 

 

* Reverb tanks and tubes (including any supporting component failure as a result of a bad tube) carry a ninety-day warranty and are subject to the same terms and conditions as stated above.

DEALER WARRANTY:

The Magnatone technical department can assist dealers with warranty issues. Before any work
is done, Dealers must email Magnatone at tech@magnatoneusa.com and include a brief
description of the problem and a phone number where the dealer tech staff can be contacted.
Magnatone will supply parts for units under warranty at no charge during the warranty period.
Magnatone will also pay for one hour of warranty labor at shop rates assuming we have been
contacted in advance. Anything beyond one hour will require additional Magnatone approval. As
part of the warranty process, we are asking dealers to fill out the warranty card with the
customer at time of sale and email or mail it to us so we have a consistent record. Any items
returned to Magnatone are required to be in original box and packaging. Dealers must also
insure returned items.

International dealers: If additional parts are needed, we will reimburse you at wholesale dealer
cost.

Not sure if your product is under warranty or covered by the warranty? Contact us below.

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